King Kong Casino Terms and Conditions
These Terms and Conditions set out the rules for using the King Kong website and services. They explain the relationship between us and our users, outline your responsibilities when using the platform, and describe how we operate promotions, payments and account checks. By registering an account and using the site you agree to follow these terms; where we refer to "we", "us" or "our" we mean the operator of the platform, and "you" or "your" means the account holder.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or address unless we agree otherwise. You must not share login details, attempt to access another user’s account or hold multiple active accounts. We may suspend, close or restrict accounts where fraud, abuse, collusion or other misuse is suspected.
Eligibility requirements
Accounts are available only to users who meet our eligibility criteria. You must be at least 18 years old and legally permitted to gamble in the United Kingdom. We may refuse registration or close accounts for users from restricted jurisdictions. We reserve the right to request identity verification documents and to refuse service until satisfactory checks are completed.
Acceptable platform use
You must use the site lawfully and fairly. The following are examples of prohibited behaviour - using stolen payment instruments, attempting to exploit promotions, abusing software or bots, or engaging in disruptive conduct on live tables or chat. We may take action including withholding winnings, cancelling bets or closing accounts where unacceptable use is identified.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms which will be displayed at the time of offer. Bonus funds are typically subject to wagering requirements and game contribution rules. We reserve the right to withhold, adjust or withdraw promotions where abuse is suspected or where a change in regulation or commercial conditions requires it. Always check the applicable offer terms in your account before claiming.
Deposits and withdrawals
We accept the payment methods shown on the cashier page and process transactions in GBP unless stated otherwise. You must only use payment methods registered in your name. We may set deposit limits, request supporting documents and use third-party services to process payments. Withdrawals are subject to verification checks; we may delay or refuse a withdrawal until ID, source-of-funds or other documentation is provided and verified.
Account verification and limits
Verification may include photo ID, proof of address and proof of payment. Deposit and withdrawal limits may be applied for player protection or as part of our risk controls. You can request changes to your limits but approvals will be subject to our verification procedures.
Dispute resolution
If you have a complaint please contact our support team in the first instance. We will acknowledge complaints and aim to resolve them promptly. If you remain dissatisfied you may escalate the matter using the internal complaints procedure; details are available on the site. Independent dispute resolution options may be available where required by applicable UK rules.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified via the site or your registered contact details. Continued use of the service after notification constitutes acceptance of the updated terms. For queries about these terms or your account please contact [email protected].
We encourage responsible play and provide tools such as deposit limits, time-outs and self-exclusion. If you have concerns about gambling behaviour please use the responsible-gambling tools on the site or seek independent advice.