Need Help? Contact Us
Need a hand? King Kong support team is on hand to help with account-related issues, verification, payment queries, technical concerns or general feedback. Our team can guide you through deposits, withdrawals, bonus queries and responsible-gambling tools. Contact us via email, live chat or phone and we’ll aim to respond within two working days. We can escalate payment or verification issues to a specialist team and provide step-by-step assistance for account access or withdrawal matters, including document checks and verification guidance.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat available (09:00-18:00) and email support |
| General enquiries (KingKong) | [email protected] email response within 48 hours for general account queries |
| Affiliate enquiries | [email protected] partner applications |
| Phone | +44 20 7946 0831 urgent calls only |
| Working hours | Mon-Fri 09:00-18:00 weekdays only |
Support via Email
Email is the preferred way to contact us for account queries, document submission or detailed requests. Please email [email protected] with a clear subject line and provide your account ID, up-to-date contact details and any relevant attachments to avoid delays. Allow up to two business days for a response and include as much information as possible for a faster resolution.
Send Us a Message
Response Time
Our support team aim to reply to most enquiries within one business day. Simple requests are usually handled promptly, while more complex matters may require additional investigation and take longer depending on their nature. If your issue needs extra time we’ll keep you informed of progress and any expected timelines until a full resolution is reached.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas to help improve the site and your experience. All comments are reviewed carefully by our team and used to refine features, promotions and support. Your input helps us prioritise improvements and deliver a smoother, fairer playing experience for everyone. Thank you.