Responsible Gambling

At King Kong we take safer gambling seriously. Our aim is to help players enjoy their time with us while keeping play controlled and safe. This page explains the tools and support we provide so you can manage your activity, recognise warning signs and find help if gambling stops being fun.

Our player protection principles

We believe in clear, practical protections that minimise harm and support informed choices. We promote responsible play, transparency about account controls and easy access to support. We encourage players to set sensible limits and to use the available tools before problems arise.

Activity-control tools

Deposit limits

Players can set daily, weekly or monthly deposit limits that suit their budget. Limits take effect immediately and apply across your account to prevent unexpected spending. You can reduce a limit at any time; increasing a limit may require a cooling-off period.

Loss limits

Loss limits allow you to cap how much you lose over a chosen period. Setting a loss limit helps you stay within affordable play and gives a clearer view of your net spend.

Time limits and session controls

Use session reminders and reality checks to keep track of time spent playing. You can schedule automatic breaks or enable an account-wide timeout for a set period - from a few days to several months - to step away from gambling when needed.

Self-exclusion

If you need a longer break you can request self-exclusion via your account. Self-exclusion will close access to your account for the chosen period and remove marketing communications. We will provide information about how to reopen your account once the period ends and outline any necessary verification steps.

Recognising signs of problematic behaviour

Look out for common warning signs such as spending more than planned, chasing losses, neglecting work or relationships, or borrowing money to gamble. If you notice these changes in yourself or someone you care about, consider using the tools above or seeking external support.

Practical tips to stay in control

Set clear limits before you play, treat gambling as entertainment rather than income, only use expendable funds and take regular breaks. Keep a record of time and money spent and avoid gambling when stressed or impaired.

Professional help and support organisations

If you need specialist support, consider contacting GamCare, GambleAware or using the GamStop self-exclusion scheme. You can also reach our customer support team via the website if you need assistance setting limits or require account help. For immediate help with a gambling problem please contact a recognised support organisation in your area.

If you use KingKong and want to change your limits or discuss concerns, visit your account controls or contact support through the site for guidance and next steps.