Player Privacy Policy

Welcome to the privacy notice for King Kong. This page explains how we collect, use and protect your personal information when you register, play or interact with our site. We take your privacy seriously and aim to keep the wording clear so you can understand what we hold and how we use it.

Types of data we collect

We collect several categories of information to provide and improve our services. This includes personal details you provide when registering, technical information about your device and connection, and transactional records relating to deposits, withdrawals and wagers.

Personal data

Personal data may include your name, date of birth, address, email address, phone number and verified identity documents when required for account verification. We also store payment details where necessary to process transactions - card numbers are tokenised or handled by secure payment providers.

Technical data

Technical data covers IP address, browser and device type, operating system, login timestamps and location data where permitted. This information helps us secure accounts, detect fraud and optimise the site for mobile and desktop users.

Transactional data

Transactional data records deposits, withdrawals, bets, wins and game activity. We keep a history of transactions and account changes to comply with regulatory and responsible-gambling obligations and to resolve disputes.

How we use your information

We use your data to operate your account, process payments, confirm eligibility, provide customer support and improve our service. We may also use information to fulfil legal obligations, carry out security checks and to send service messages about your account. Marketing communications will only be sent with your consent where required.

Data protection practices

We store information on secure systems with access controls and encryption where appropriate. Where third-party service providers process data on our behalf they are required to maintain suitable security measures. We also monitor accounts to detect unauthorised activity and take steps to protect your funds and information.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, personalise content and measure usage. You can manage cookie settings in your browser or via our cookie controls. Third-party partners may also place their own cookies for analytics and advertising purposes.

User rights

You have rights to access, correct and request deletion of your personal data, subject to legal and contractual requirements. You can also request restrictions on processing, or object to certain uses of your data. We will consider and respond to requests in line with applicable law.

Access, correction and deletion

To exercise your rights or update your details, contact us at [email protected]. We may ask for proof of identity before making changes to ensure account security. Some information may be retained where retention is required by law or for legitimate business purposes.

Information sharing and third parties

We may share data with payment processors, identity-verification providers, fraud-prevention services and regulatory authorities where necessary. Any third party acting on our behalf is contractually bound to protect your information. For joint network services you may see the KingKong name used alongside partner branding where applicable.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify registered customers by the communication channels you have provided. Continued use of the service after notification constitutes acceptance of the updated terms.